new baji Privacy Policy

Introduction to This Policy

The organization operating the new baji website (https://new-baji.cam) places the highest importance on protecting the personal information of all its users. This Privacy Policy ("Policy") establishes the basis of our relationship with you and explains in detail how your information is collected, stored, processed, and protected.

This policy applies to all individuals who use the new baji website, mobile app, and related services. It is important that you read this policy carefully before using our services. By opening an account or using our services, you will be considered to have agreed to the terms of this policy.

To understand the full terms and conditions of our services, please read the Terms and Conditions page, which contains complete information about user rights and responsibilities.

2.1 — Information Collected Directly

When registering an account and using services at new baji, the following information may be collected from you:

• Full name and date of birth (for age verification — minimum age to use the service is 21+)
• Mobile number and email address
• National ID card or passport details (for KYC verification)
• Financial transaction information — records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer
• Username and password (stored in encrypted form)

2.2 — Information Collected Automatically

When you use the new baji website or app, certain technical information is collected automatically. This includes:

• IP address and device type
• Browser type and operating system information
• Time of site access, page visit history, and session duration
• Behavioral data collected through cookies and similar tracking technologies
• Referral source information (which link was used to reach the site)

3.1 — Primary Purposes of Use

new baji uses your personal information only for legitimate and defined purposes. The main areas of use are outlined below:

1. Account Management: Completing the registration process, verifying login, and ensuring account security.
2. Processing Financial Transactions: Properly handling deposit and withdrawal requests and maintaining transaction history.
3. Providing Customer Support: Offering assistance via live chat or email and resolving complaints.
4. Fraud Prevention: Detecting suspicious activity and protecting account security.
5. Service Improvement: Analyzing user experience to further improve service quality.
6. Communication: Informing you about important updates, policy changes, or relevant offers.

3.2 — Use Related to Responsible Gaming

new baji believes that betting responsibly is every player's right. To this end, we analyze your gaming activity data to detect unusual behavior and, where needed, recommend support. You can find more details on the Responsible Gaming Guidelines page.

Information necessary for age verification and processing self-exclusion requests is also retained.

4.1 — When Information Is Shared

new baji does not sell or rent your personal information to any third party. However, information may be shared on a limited basis in the following situations:

• Payment Processors: Necessary information is shared with the relevant organizations to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Technology Service Providers: Selected service providers for the technical operation of the site may process limited data, but they are contractually bound to maintain confidentiality.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a competent authority.
• Fraud Prevention: Relevant information may be shared with the appropriate authorities to identify suspicious financial activity.

4.2 — Information with Game Providers

When using platforms from game providers including Evolution, Pragmatic Play Live, and Spribe, a connection is established with those providers' servers. In such cases, those platforms' own privacy policies may apply. new baji does not bear responsibility for third-party policies in this regard.

5.1 — Technical Security

new baji uses industry-standard security technology to protect your personal and financial information:

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• Strong hashing algorithms used for password storage
• Encryption of sensitive data stored on servers
• Regular security reviews and vulnerability testing
• Automatic alert system for suspicious account access

5.2 — Organizational Security

In addition to technical measures, information security is also maintained at the organizational level:

• Only authorized staff may access personal information, and they are bound by confidentiality agreements
• A "minimum access" principle is followed in data processing
• A rapid response plan is in place for data breach incidents
• Data protection is given priority in staff training

However, transmitting information over the internet is not entirely risk-free — this is acknowledged openly. Even though we take every precaution, it is not possible to guarantee 100% security.

6.1 — Use of Cookies

Cookies are used on the new baji website — these are small text files stored on your device that improve the site's functionality. The types of cookies are listed below:

1. Essential Cookies: Required to maintain login sessions and for security verification. Without these, the site will not function properly.
2. Functional Cookies: Used to remember your preferences (such as language and display settings).
3. Analytical Cookies: Used to analyze site usage patterns and improve services. This information is collected in anonymized form.

You can disable cookies by going to your browser settings, but this may affect some site functionality.

7.1 — Your Rights Over Your Information

Any registered user of new baji may exercise the following rights:

• Right to Know: You may request to know what information we have collected about you.
• Right to Correction: If there is any error in the stored information, you may request that it be corrected.
• Right to Erasure: Subject to meeting certain conditions, you may request that your information be deleted (taking legal obligations into account).
• Right to Object to Processing: You have the right to opt out of marketing communications.
• Data Portability: In certain circumstances, the right to receive your information in a structured format.

To exercise these rights, contact our customer support team. We provide assistance in Bengali and English via 24/7 live chat and email. More information about our operations and services can be found on the About Us page.

7.2 — Account Deletion

If you wish to close your account at new baji, please submit a request to customer support. Even after account closure, certain information may need to be retained for a defined period to meet legal obligations. Records of completed financial transactions and identity verification information are generally retained for a longer term.

8.1 — How Long Information Is Kept

new baji retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For the entire period the account is active and for the legally required period after closure.
• Financial Transaction Records: Long-term retention applies in accordance with financial regulations.
• Customer Support Communications: Retained for a limited time after the issue is resolved.
• Logs and Technical Data: Retained for a set period for security analysis, then deleted.

9.1 — Age Limit and Registration

All services at new baji are strictly for individuals aged 21 and above. We do not intentionally collect or process the personal information of minors. Age verification is in place during the registration process, and if a user is suspected to be underage, the account is suspended immediately.

If a parent or legal guardian discovers that their child under the age of 21 has opened an account, please contact us directly — we will close that account immediately and delete the associated information.

10.1 — Process for Changes

new baji reserves the right to update this privacy policy over time. Changes may occur due to service improvements, changes in legal requirements, or adoption of new technology. In the event of changes:

• The updated date will be noted on this page.
• Registered users will be notified by email of significant changes.
• Continued use of the site after changes will be considered consent to the updated policy.

If you have any questions about policy changes or would like to view an older version, please contact customer support. You can also visit our FAQ section for answers to common questions.