new baji's commitment to responsible gaming
When entertainment goes out of control, it stops being fun and becomes a problem. new baji believes every player should play consciously and within their means — always putting family, finances, and mental health first.
What responsible gaming is and why it matters
Online betting and casino games are primarily a form of entertainment. But like any entertainment, they need a boundary. Responsible gaming means staying consciously in control of your budget and time, treating wins and losses as a small part of life — not as a livelihood or a source of emotional dependence.
If you read new baji's terms and conditions, you will see that the platform is built with users' interests in mind. Strict age enforcement, betting limit tools, and awareness information are all expressions of that commitment.
Online gaming is growing in popularity in Bangladesh, and with it comes a greater risk of problem gambling. The data shows that behind every addiction lies harm to family, financial hardship, and deteriorating mental health. new baji does not want any user to face that outcome.
On this page we explain how you can keep your own gaming habits in check, which signs are warning signals, and where and how to get help if a problem arises. Our FAQ section also has more questions and answers on responsible gaming.
21+ age policy
The minimum age to open an account and place any kind of bet or play any game at new baji is 21 years. There are no exceptions to this rule. Providing age verification details at registration is mandatory, and additional proof may be requested in cases of doubt.
To prevent underage access, we ask parents and guardians to: use password protection on shared computers or mobile devices, avoid opening accounts or playing in front of children, and keep login details secure.
Tools to keep yourself in control
new baji provides several practical tools you can use to set your own gaming limits.
Daily / weekly deposit limit
Set a maximum amount you can deposit per day or per week. If you reach that limit, the system will automatically block further deposits.
Session time control
Set a daily time limit for how long you play. When the set time is up, your session will end automatically, keeping you from playing too long.
Temporary break (cool-off)
If you feel you need a few days away, you can request a temporary account pause ranging from 24 hours to 30 days.
Long-term self-exclusion
As a stricter measure, you can request your account be closed for 6 months, 1 year, or indefinitely. The account cannot be reopened while self-exclusion is active.
Transaction and gaming record
View a detailed record of all your bets, wins, losses, deposits, and withdrawals. Reviewing your own history regularly helps you stay aware.
Request help via live chat
You can contact live chat 24/7 at any time to request a limit or account closure. The support team speaks both Bengali and English.
Request a limit
Fill in the form below to send a limit request to the support team. Requests will be processed within 24 hours of receipt.
Limit request
This form is a visual sample. Please use live chat for direct assistance.
Warning signs of problem gambling
If more than one of the signs below applies to you or someone you know, it is time to seek help.
Repeatedly returning to play in order to recover lost money, and being stuck in the mindset of 'I'll win this time'.
Spending money meant for household expenses, debt repayments, or emergencies on betting.
Hiding gambling from family or friends, lying, or concealing how much has been lost.
Prioritising betting over work, studies, or family responsibilities.
Feeling restless, angry, or depressed when not playing — finding it hard to take a break.
Feeling the need to place increasingly larger bets in order to feel any excitement.
Noticing that gaming is affecting your sleep, eating, or physical health.
Borrowing money, selling belongings, or experiencing financial hardship to fund betting.
Ways to get support
Acknowledging a problem takes courage. Help is available through any of the channels below — there is no shame in using any of them.
new baji live chat
Support in Bengali and English 24 hours a day, 7 days a week. Requests for limits, account breaks, or self-exclusion can be made right away.
Email Support
Write to us by email for more detailed matters. Our support team replies in Bengali and helps with whatever steps are needed.
[email protected]
Family and close ones
Talk openly with a trusted family member or friend. The empathy and support of someone close can often be a more effective first step than professional help.
Professional counselling
Mental health specialists and addiction counsellors are available in Bangladesh. Contact a local hospital or mental health centre — this is not a sign of weakness, it is a step that takes strength.
Tips for healthy gaming habits
Set a fixed entertainment budget each week and stick to it.
Decide not to place any more bets after a loss — trying to recover lost money usually leads to even greater losses.
Never bet with money set aside for living expenses, loan repayments, or emergency funds.
Take at least two full days off each week and spend that time with family or on hobbies.
Do not bet while under the influence of alcohol or any other substance — your judgement is impaired.
Winning does not mean you will win again next time. Every game is independent and the outcome is uncertain.
Our privacy policy describes in detail how your account and personal information are kept secure. Information related to responsible gaming requests is also kept completely confidential.
Frequently asked questions about responsible gaming
Answers to commonly asked questions are provided below.